FAQs

CV Camper Hire FAQ’S

Here you will find some of the most frequently asked questions.
If you have a question and you can't find the answer please feel free to get in touch JUST CALL or complete our online contact form on our contact us page.

What is included in the standard hire?

Fully comprehensive main driver insurance, UK breakdown cover, cooking utensils and equipment, cooking gas, diesel thermostat heating and lots of little extras, if you are planning to travel abroad, you will need to add our European travel pack. An average of 200 miles per day is included, additional miles at 15p per mile.
Each Campervan has  - sink, 2 ring gas hob (with gas bottle), fridge with freezer compartment, Rock and Roll bed for two downstairs, Pop-top roof bed for two with mattress upstairs, curtains and front windscreen cover, USB charging points, 2 x 3 pin, 240v plug sockets (main hook up required), electric hook – up cable with 3 pin socket adaptor, solar panel which charges the leisure battery, tow bar, full tank of diesel (to be return with full tank of diesel).
We also provide - Kettle, saucepans, small ridge monkey grill pan, sharp knife, scissors, cooking utensils, corkscrew, bottle opener, can opener, cleaning materials,  head torch, smoke and carbon monoxide detector, fire extinguisher & fire blanket.

Where do I collect the camper?

29 Lower Green Road, Pembury, Kent TN2 4DZ

Who can drive the campervans?

Anyone over the age of 23 and under 75 years old, who has held a full UK driving license for 2 years, can drive our vans. Any convictions or bans or previous insurance claim/ incident must be declared on booking. Insurance supplements maybe added, we will advise on booking. Unfortunately, our insurance doesn’t cover drivers with over 6 points. The main driver’s insurance is included in the hire cost. Additional driver can be added at £10 per day.

What ID is required to hire a vehicle?

All documentation will need to be copied and emailed over no less than a week prior to hire commencement. 
The primary driver will need to provide a copy of the photo card drivers’ licence (UK only, address & ID must be up to date) Two forms of proof of address: 1 utility bill/statement (primary form of proof) and 1 other document (secondary form of proof). 
Primary form of proof can be an Electricity bill, Water, Gas, Broadband, Council Tax or Landline Secondary form of proof can be a Bank or Credit statement, Credit card bill or statement, Mortgage statement, HMRC or DWP documentation.
All documentation must be dated within 90 days of the hire date and the address & name on your licence must match both documents If you are adding an additional driver we also need to see their full licence. 
You must provide the requested ID before a vehicle can be released to you. If you are unsure what to bring, please check with us. 
All driving licences must be produced on collection of the van. With a DVLA license ‘check code’. Please apply www.gov.ukVerify

Can more than one-person drive?

Yes, it will need to be arranged in advance and will cost £10 per day, subject to insurance approval.

Can we take the campervan abroad?

Yes, but there is an extra cost of £10 per day for our European Upgrade Pack which must be taken if you are planning to leave the UK. This pack includes - European driving insurance certificate, European Roadside assistance cover, all items legally required to drive on the continent such as warning triangle, headlight adjustment, reflective vests etc. an information sheet on driving abroad and European. There are some limitations as to where you can travel so please tell us your travel plans before you book.

Is the mileage limited?

The daily mileage limit of 200 miles is averaged over the term of your hire. Therefore, a three night hire you can drive 800 miles.  Additional miles are charged at 15p per mile.

How do I pay?

A deposit of 50% payable to secure the booking initially, then the balance is due 42 days prior to the start of the Rental Period. Where the booking is confirmed less than 42 days prior to Collection, the total balance charge will be due on booking. Payment through PayPal or via BACS. Please do not hesitate to contact us directly if you require any help.
The security deposit is to be paid 7 days prior to rental hire. Payments can be made via Head Office via phone.

What induction do you offer? are the Campervans complicated to use?

When you come to collect your camper van, we will give you a full induction and let you have a go at various operations before you drive away. Each camper van has an information manual written by us with all the basics and full manufacturer’s handbook with more details, due to Covid 19 all these will be available on- line. If you are stuck on something you can call us. Please allow at least 45 minutes when you collect your camper van so that we can give you a full guided tour of your camper van and complete all the paperwork necessary.

What has changed since the Covid19 pandemic?